Privacy Policy
How Mendify collects, uses, and protects your personal and health-related information when you book therapy online or in clinic across India.
Mendify (“we”, “us”, “our”) operates a mental wellness platform that helps individuals and organisations access licensed therapy and psychiatry services online and at partner clinics in India. We are committed to handling your information with care, transparency, and respect for confidentiality.
This Privacy Policy explains what we collect, why we collect it, how we use and share it, and the choices available to you. By using our website, mobile experiences, booking tools, or institutional programmes, you agree to this policy.
1. Who this policy applies to
This policy applies to:
- Visitors to mendify.in and related Mendify web properties
- Clients booking or attending therapy sessions
- Registered account holders
- Corporate and institutional contacts submitting business enquiries
- Therapists and staff using Mendify systems under separate agreements
2. Information we collect
Information you provide
- Account and identity details: name, email address, phone number, login credentials, and profile preferences
- Booking details: chosen therapist, session type, date and time, clinic or online preference, and messages to our care team
- Payment information: transaction references processed through our payment partners. We do not store full card numbers on Mendify servers
- Communications: support requests, feedback, and institutional partnership enquiries
- Consent records: acceptance of privacy policy, terms, marketing preferences, and session-related consents
Sensitive and health-related information
Mendify is a mental health platform. Depending on how you use our services, we may process information that can be sensitive in nature, including session booking context, therapist notes managed within clinical workflows, and information you choose to share with your therapist. We treat this information with heightened care and limit internal access to authorised personnel who need it to operate the service.
Information collected automatically
- Device and browser type, IP address, and general usage data
- Pages visited, referral source, and interaction with booking flows
- Session security logs and fraud-prevention signals
- Cookies and similar technologies as described in our Cookie Policy
3. How we use your information
We use personal information to:
- Provide, operate, and improve Mendify services
- Match you with therapists and manage bookings, reminders, reschedules, and cancellations
- Process payments, issue receipts, and manage wallet credits where applicable
- Send service communications such as confirmations, session links, and account notices
- Respond to support requests and institutional partnership enquiries
- Maintain platform security, prevent abuse, and comply with law
- Analyse aggregated, non-identifying usage patterns to improve the experience
We do not sell your personal information.
4. Legal bases and consent
Where required, we rely on your consent, contractual necessity to deliver booked services, legitimate interests in operating a secure healthcare-adjacent platform, and compliance with applicable law. You may withdraw marketing consent at any time without affecting core service communications needed to deliver care you have booked.
5. How we share information
We share information only when necessary:
- Licensed professionals: therapists and clinicians you choose to book with receive the information required to deliver your session
- Service providers: payment processors, email delivery, video session infrastructure, hosting, analytics, and security vendors under appropriate contractual safeguards
- Corporate programmes: for institutional clients, we may provide aggregated, anonymised utilisation reporting that does not identify individual employees unless separately agreed in writing
- Legal requirements: when required by law, court order, or to protect rights, safety, and platform integrity
- Business transfers: in connection with a merger, acquisition, or restructuring, subject to continued protection of your information
6. International processing
Mendify primarily serves users in India. Some technology providers may process data on servers located outside India. When this occurs, we take reasonable steps to ensure appropriate safeguards and vendor commitments are in place.
7. Data retention
We retain information only as long as needed for the purposes described in this policy, including legal, accounting, and dispute-resolution requirements. Booking records, payment references, and consent logs may be retained for defined periods even after account closure where required for compliance or legitimate business needs.
8. Security
We use administrative, technical, and organisational measures designed to protect your information, including access controls, encrypted connections where supported, audit logging, and staff training. No method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.
9. Your rights and choices
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or object to specific processing. You may also update account details within your profile where available. To exercise rights, contact privacy@mendify.in. We may need to verify your identity before responding.
10. Children
Mendify services for minors, including child psychology offerings, should be booked by a parent or legal guardian or as otherwise permitted by law and clinician policy. We do not knowingly collect personal information from children without appropriate authority.
11. Third-party links
Our platform may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of Mendify after changes take effect constitutes acceptance of the revised policy.
13. Contact us
For privacy questions or requests:
- Email: privacy@mendify.in
- General support: info@mendify.in
Questions about these policies? Email info@mendify.in.