Medical Disclaimer
Important information about Mendify content, therapy services, emergencies, and the limits of online mental health support.
Mendify is committed to compassionate, evidence-informed mental wellness support. This Medical Disclaimer explains the limits of our website content and technology platform. Please read it carefully before using Mendify or relying on information published on our site.
1. Mendify is not an emergency service
If you or someone else is in immediate danger, thinking about self-harm, or experiencing a medical emergency, do not use Mendify for urgent help. Contact local emergency services right away. In India, you can reach emergency services by dialling 112. You may also contact a trusted local crisis helpline or go to the nearest hospital emergency department.
2. Platform role vs. clinical care
Mendify provides a platform to discover therapists, book sessions, and manage care logistics. Licensed therapists, psychologists, psychiatrists, and counsellors listed on Mendify deliver clinical services independently within their qualifications and scope of practice. Mendify does not direct clinical judgment, diagnosis, or treatment decisions.
3. No doctor–patient relationship with Mendify
Using the Mendify website, blog, or support channels does not by itself create a doctor–patient or therapist–client relationship with Mendify as a company. A professional relationship is formed directly between you and the clinician you choose to book, subject to their intake process and applicable regulations.
4. Informational content only
Articles, condition pages, FAQs, programme descriptions, and marketing materials on Mendify are for general information and wellness education. They are not medical advice, diagnosis, or treatment recommendations for your specific situation. Always seek advice from a qualified professional regarding mental health concerns.
5. No guarantee of outcomes
Therapy outcomes vary based on many factors, including individual needs, engagement, and clinical complexity. Mendify does not guarantee specific results, symptom resolution, or suitability of every professional match.
6. Online sessions
Online therapy can be effective for many people but may not be appropriate for every concern, especially some crisis or high-acuity situations. You are responsible for attending from a private, safe location with a reliable connection. Clinicians may determine that online care is not appropriate and may refer you to in-person or emergency services.
7. Medication and psychiatry
Where psychiatry services are available, prescribing decisions are made solely by the licensed prescriber after appropriate assessment. Do not start, stop, or change medication based on website content or non-clinical communications.
8. Corporate wellness programmes
Workplace mental wellness content and utilisation dashboards are designed for organisational wellbeing and are not substitutes for individual clinical assessment. Employers should not use Mendify tools to diagnose or monitor individual employees without appropriate legal basis and consent.
9. Third-party resources
Links to external websites or helplines are provided for convenience. Mendify does not control and is not responsible for third-party content or availability.
10. Contact
Non-urgent questions about this disclaimer: info@mendify.in.
Questions about these policies? Email info@mendify.in.